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We do not exchange any item for an alternative size, colour or style, we suggest that you return your purchase for a refund and place a new order with us. Kindly follow the mentioned steps for a hassle free exchange process:
1. Log-in to your account
2. In My Orders/Recent Orders click on the VIEW ORDERS. On the right hand side click on the 'Return' option.Fill in the return form and submit it. Your return request will be processed post URBAN GLAMSTAR approval
Once we receive the pair and the pair passes the quality check
The customer will get the amount in their Bank account.
SHIPPPING CHARGES And Cash On Delhivery (COD ) Charges will be deducted from the Refund Amount.
If by any chance the customer does not return the footwear box and other packaging materials then a sum of INR 50 per pair will be deducted from the refund amount.
A sum of INR 99 will be deducted on all discounted items return ,when picked by team URBAN GLAMSTAR/courier partners.